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Contact U.S. Passports

Before you call, check our Frequently Asked Questions page for answers to your common questions.

When to Contact Us

I have already applied and have urgent travel

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go to a passport agency or center. We cannot guarantee an appointment will be available.
Call only if:
  • You are changing your mailing address.
  • You want expedited service. 
  • You want 1-2 day delivery of your completed passport. 
Enroll in email updates about your application status. 

I have not applied yet and have urgent travel

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Make an appointment online to go to a passport agency or center. We cannot guarantee an appointment will be available. Make an appointment online if you need a foreign visa within the next 28 days. We cannot guarantee an appointment will be available. 

Reminders for Contacting Us

  • Representatives are available Mondays through Fridays 8:00 a.m. to 10:00 p.m. Eastern Time, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Eastern Time. We close on federal holidays.
  • Our primary number is 1-877-487-2778. Se habla español.
  • If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
  • Contact your local U.S. embassy or consulate if you are applying outside the United States. 
  • Email us only if you need to cancel an appointment at a passport agency or center. Do not email us if you are requesting a status update or you have a travel emergency. Our email is NPIC@state.gov.

Website Issues

Complete our Website Issues form if you are reporting a broken link or missing, incorrect, or unclear information on this website. Do not complete this form if you have a question or issue with your passport application. 

Feedback

If you have a compliment or a complaint, we want to hear from you. You can complete a Customer Survey Form and provide your feedback online. 

Last Updated: June 12, 2024